Bette Gardner, Principal

Bette Gardner is a principal of the firm. She specializes in the development and use of simulation tools for decision support and team learning.

Bette has spent more than 20 years applying Systems Thinking principles and methods to healthcare management — pioneering ways for people at all levels to apply concepts, methods and tools and earning widespread recognition for results. Her work has included consulting engagements for strategic planning, operations improvement and team learning at healthcare organizations such as Abbott Northwestern Hospital, Brigham and Women’s Hospital, Baylor Health System, Group Health Cooperative, the University of California at San Francisco and Kaiser Permanente. In addition to her consulting work, Bette has developed simulation products for the general market. She created the popular Friday Night at the ER team-learning game for teaching Systems Thinking and collaboration.

Bette collaborated to create computer-based learning laboratories including The Fifth Discipline-Interactive with Peter Senge from MIT and Arthur Anderson & Co.; and Risky Business: Mastering the New Business of Health and The Community Builder: Improving Quality of Life developed with High Performance Systems and The Healthcare Forum.

Prior to consulting, Bette spent 15 years in senior management positions with a hospital, a healthcare ventures company and a medical association. She was Vice President for Planning and Development at San Jose Medical Center during a critical turnaround period; she started up Health Advantage Ventures, a diversified service and venture-investment corporation, and served as its first vice president; and she was Associate Director of the Division of Research and Socioeconomics for California Medical Association. Bette has held faculty positions for numerous national conferences and has served as board member for local healthcare organizations, including serving as chairperson of the VNA of Santa Clara Valley. She holds a B.A. degree from Boston University.

Bette Gardner, Principal